Relay Terms Of Service

1. Acceptance Of These Terms

These Terms of Service ("Terms") govern your access to and use of Relay, including its mobile, desktop, messaging, calling, backup, company/workspace, project, task, leave, expense, support, notification, and related features.

Relay is operated by:

[LEGAL ENTITY NAME]

[BUSINESS ADDRESS]

Support: [SUPPORT EMAIL]

Website: [WEBSITE URL]

By creating an account, accepting an invitation, joining a company/workspace, or using Relay, you agree to these Terms and the Relay Privacy Policy.

If you use Relay on behalf of a company or organization, you represent that you are authorized to do so and that your organization may also be bound by these Terms.

2. The Relay Service

Relay provides communication and collaboration functionality that may include:

• Personal Relay accounts and user connections
• One-to-one messaging
• Group and topic messaging
• End-to-end encrypted chat functionality
• Voice notes
• Images, videos, documents, and other attachments
• Voice and video calling
• Message reactions, read/delivery status, and reminders
• Linked-device functionality
• Company/workspace memberships
• Roles and permissions
• Projects and project collaboration
• Tasks, assignees, reminders, status, progress, voice notes, and attachments
• Leave requests
• Expense claims
• Support tickets
• Notifications
• Optional encrypted backup to device storage or Google Drive
• Invitations by email, mobile identifier, group, company/workspace, or connection request

Features may vary by account, platform, organization, permissions, app version, region, or administrator configuration.

3. Account Registration And Security

To create a Relay account, you may be required to provide information including your name, username, email address, mobile number, and password and to complete email verification.

You agree to:

• Provide accurate and current information
• Keep your credentials confidential
• Protect devices on which Relay is signed in
• Promptly update inaccurate account information
• Notify us if you suspect unauthorized access
• Accept responsibility for activity performed through your account unless prohibited by applicable law

Relay may create or use a stable device identifier, device information, session information, authentication tokens, and notification tokens to secure and operate your account.

4. Linked Devices And Device Authentication

Relay may allow multiple trusted or linked devices.

For security-sensitive linking actions, Relay may ask your device operating system to authenticate you using a device PIN, pattern, password, fingerprint, face authentication, or another supported method. Relay receives the success/failure result from the operating system; it does not receive your fingerprint template, face template, PIN, or device-unlock secret.

You are responsible for reviewing and revoking linked devices you no longer control.

5. End-To-End Encrypted Messaging

Relay is designed to use end-to-end encryption for supported chat messages and supported chat attachments.

Under this design:

• Supported message content is encrypted for authorized devices.
• Relay systems may store or transport ciphertext.
• Routing, delivery, user, device, conversation, timing, and other service metadata may still be processed by Relay.
• Not every Relay feature is end-to-end encrypted.

Company/workspace records, projects, tasks, leave requests, expense claims, support tickets, administrative information, notifications, and similar service data may be processed by Relay's backend in order to provide those features.

You understand that a recipient may copy, forward, save, export, photograph, screen-capture, or otherwise retain content after receiving it.

6. Calls

Relay may provide voice and video calls through real-time communication technology.

You are responsible for:

• Obtaining any consent required by law before recording, monitoring, or sharing a call
• Using camera and microphone features lawfully
• Respecting the privacy and rights of other participants

Do not use Relay to secretly record calls where doing so is prohibited.

The quality and availability of calling may depend on internet connection, device capability, permissions, firewalls, operating-system limits, and third-party infrastructure.

7. User Content

"User Content" means messages, files, media, voice notes, project data, task data, comments, support-ticket content, leave information, expense information, receipts, profile images, group information, and other content you submit through Relay.

You retain ownership of your User Content.

You grant [LEGAL ENTITY NAME] a limited, non-exclusive right to host, transmit, process, reproduce, format, encrypt, decrypt where technically required and authorized, cache, back up, and otherwise handle User Content solely as reasonably necessary to operate, secure, support, and improve Relay and comply with law.

For content protected by end-to-end encryption, this license does not give us the ability to access plaintext where the system is technically designed not to provide that access.

You represent that you have all rights and permissions necessary to submit the User Content you provide.

8. Company And Workspace Use

If you join a company, organization, project, or workspace:

• Your access may be controlled by administrators and role/permission settings.
• Authorized users may create, assign, review, approve, reject, update, or delete certain business records.
• Organization data may be subject to the organization's own policies.
• Your organization may retain business records for legal, regulatory, contractual, employment, audit, or operational reasons.
• Losing access to an organization may also remove or limit your access to organization-controlled records.

Relay does not determine your employer's, client's, or organization's internal policies. Disputes relating to employment, reimbursement, leave approval, project assignment, workplace discipline, or internal business decisions are generally between you and the relevant organization.

9. Projects, Tasks, Leave, Expenses, And Support Records

When using business modules, you agree not to submit false, misleading, fraudulent, unlawful, or unnecessary sensitive information.

Examples include:

• False expense claims or altered receipts
• Fraudulent leave documents
• Misleading task completion information
• Malicious support-ticket content
• Files you do not have permission to share

The organization controlling a workspace is responsible for establishing lawful business rules, approval flows, retention periods, and access permissions.

10. Invitations And Connection Requests

Relay may allow you to search by email address or mobile number, send connection requests, invite Relay users, or send an invitation email to a person who is not yet registered.

You agree that:

• You will only invite people when you have a legitimate reason to contact them.
• You will not use Relay invitations for spam, harassment, bulk unsolicited marketing, or unlawful messaging.
• You will not enter third-party contact information into Relay for abusive or deceptive purposes.

11. Backups And Google Drive

Relay may allow you to:

• Export an encrypted backup to device storage
• Upload an encrypted backup to Google Drive
• Restore a compatible backup

Google Drive backup is optional and may require Google Sign-In and authorization to Relay's app-specific Google Drive data area.

You understand that:

• Backups may contain chat history, local database data, reminders, media/attachments if enabled, and related metadata.
• Relay encrypts supported backup archives before upload.
• Backup availability depends on the connected Google account, Google services, device storage, network availability, and compatible Relay versions.
• Older Relay backup files may be replaced or deleted by the backup-management process.
• If required encryption keys, account access, or compatible recovery data are unavailable, some data may be unrecoverable.

Google services are also subject to Google's terms and policies.

12. Device Permissions

Some features require permissions including camera, microphone, notifications, media/files, Bluetooth, device authentication, alarms, background execution, or battery-optimization exceptions.

You may deny or revoke permissions, but doing so may prevent related features from functioning.

13. Acceptable Use

You may not use Relay to:

• Violate any law or regulation
• Harass, threaten, exploit, stalk, or abuse another person
• Send spam or bulk unsolicited communications
• Impersonate another person or misrepresent your affiliation
• Distribute malware, ransomware, spyware, malicious files, or harmful code
• Infringe intellectual property, privacy, confidentiality, or other rights
• Upload content you are not authorized to disclose
• Attempt to gain unauthorized access to accounts, devices, servers, encryption keys, or workspaces
• Circumvent permissions, access controls, rate limits, encryption protections, or security mechanisms
• Reverse engineer the service except where applicable law expressly permits it
• Interfere with or overload Relay infrastructure
• Use Relay for fraud, phishing, credential theft, or deceptive activity
• Use calling or recording features unlawfully
• Use organization modules to falsify business, attendance, leave, expense, project, or approval records
• Encourage or assist another person in doing any prohibited activity

14. Moderation, Security, And Enforcement

We may investigate suspected violations of these Terms, protect service security, respond to legal requests, and take proportionate action.

Actions may include:

• Limiting a feature
• Revoking a device/session
• Removing access to a workspace where authorized
• Suspending an account
• Terminating an account
• Preserving information where legally required
• Reporting unlawful activity where required by law

Where technically protected by end-to-end encryption, our enforcement capabilities may be limited because we may not have access to plaintext message content.

15. Third-Party Services

Relay may integrate third-party services such as:

• Google Firebase Cloud Messaging
• Firebase Analytics
• Google Sign-In
• Google Drive
• Operating-system notification, biometric/device-authentication, storage, media, and call services

Third-party services may be governed by separate terms and privacy policies. We are not responsible for third-party services outside our control.

16. Software Updates

Relay may provide updates to fix bugs, improve security, add features, or maintain compatibility.

The Android build reviewed includes app-update functionality and declares permission that can support package installation. The operator should retain this capability only where lawful and appropriate for the selected distribution method.

You may need to install a supported version to continue using some features.

17. Intellectual Property

Relay, including its software, branding, interfaces, designs, documentation, logos, and other materials provided by us, is owned by [LEGAL ENTITY NAME] or its licensors and is protected by applicable intellectual-property laws.

These Terms give you a limited, revocable, non-exclusive, non-transferable right to use Relay for its intended purposes. They do not transfer ownership of Relay intellectual property to you.

18. Feedback

If you voluntarily provide suggestions, ideas, or feedback about Relay, you permit us to use that feedback to improve or develop Relay without obligation to compensate you, unless applicable law requires otherwise.

19. Service Availability

We aim to provide a reliable service, but Relay may occasionally be interrupted because of:

• Maintenance
• Network outages
• Device or operating-system restrictions
• Cloud or third-party failures
• Security incidents
• Force majeure
• Software defects
• Updates or migrations

We do not guarantee uninterrupted, error-free, or permanently available service.

20. Data Loss And Backup Responsibility

Although Relay includes local storage and optional backup features, you are responsible for maintaining appropriate copies of information you cannot afford to lose.

To the maximum extent permitted by law, we are not responsible for data loss caused by:

• Device loss or damage
• User deletion
• Lost credentials or encryption material
• Unsupported old backup formats
• Third-party cloud failure
• Operating-system cleanup
• Corrupted storage
• Unavailable or revoked accounts
• Actions of workspace administrators where they are authorized to manage organization data

21. Account Suspension And Termination

You may stop using Relay at any time.

We may suspend or terminate access where reasonably necessary for:

• Serious or repeated Terms violations
• Security threats
• Fraud or abuse
• Legal obligations
• Unauthorized access
• Material risk to other users or the service

Where appropriate and lawful, we may provide notice or an opportunity to resolve the issue.

22. Account Deletion

The reviewed Relay client supports account creation but does not yet include a complete user-facing account-deletion flow.

Until the app is updated, account-deletion requests may be submitted to:

[ACCOUNT DELETION OR PRIVACY REQUEST URL]

or

[SUPPORT / PRIVACY EMAIL]

The operator must implement the account-deletion functionality required by applicable app-store rules before claiming in the app or these Terms that a specific in-app deletion control is available.

Deletion may be subject to limited retention required for security, fraud prevention, legal, regulatory, accounting, contractual, or dispute purposes. Organization-controlled records may also be subject to the relevant organization's lawful retention obligations.

23. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELAY IS PROVIDED "AS IS" AND "AS AVAILABLE."

WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY LAW.

WE DO NOT WARRANT THAT:

• RELAY WILL ALWAYS BE AVAILABLE
• RELAY WILL BE ERROR-FREE
• EVERY MESSAGE, CALL, FILE, NOTIFICATION, REMINDER, BACKUP, OR SYNC OPERATION WILL COMPLETE
• EVERY DEVICE OR NETWORK WILL BE COMPATIBLE
• LOST ENCRYPTION OR BACKUP MATERIAL CAN ALWAYS BE RECOVERED

Nothing in these Terms excludes rights that cannot legally be excluded.

24. Limitation Of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, [LEGAL ENTITY NAME] AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR OPPORTUNITY ARISING FROM OR RELATED TO RELAY.

Where liability cannot be excluded, it will be limited only to the extent allowed by applicable law.

The operator should have qualified counsel adapt this section for each jurisdiction in which Relay is offered.

25. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless [LEGAL ENTITY NAME] from claims, liabilities, losses, and reasonable costs arising from:

• Your unlawful use of Relay
• Your violation of these Terms
• Your infringement of another person's rights
• User Content you submit without necessary rights or authorization

This section does not apply where prohibited by applicable consumer law.

26. Governing Law And Disputes

These Terms are governed by the laws of:

[COUNTRY / STATE / PROVINCE]

Subject to mandatory consumer-protection rights, courts located in:

[CITY / STATE / COUNTRY]

will have jurisdiction over disputes relating to these Terms.

Before publishing, the operator should replace this section with jurisdiction-specific wording reviewed by counsel.

27. Changes To These Terms

We may update these Terms when Relay changes, when we add or remove features, or when legal or security requirements change.

We will update the effective date and provide additional notice where required. Continued use after updated Terms become effective constitutes acceptance to the extent permitted by law.

28. Contact

Questions about these Terms may be sent to:

[LEGAL ENTITY NAME]

[BUSINESS ADDRESS]

Email: [SUPPORT EMAIL]

Website: [WEBSITE URL]

Privacy questions:

[PRIVACY CONTACT EMAIL]

Account deletion:

[ACCOUNT DELETION OR PRIVACY REQUEST URL]